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Wipe gently with a microfiber cloth and warm water with mild dish soap. Avoid alcohol-based cleaners, window sprays, or harsh solvents, as these can cloud or micro-crack (craze) the acrylic surface.
Yes! We offer custom designs, flower species, stem lengths, and personalised engravings (such as names or dates on a leaf or tag). Contact us through our custom order page to get started.
Each flower is designed by us and then precision-cut using industrial laser technology from high-quality acrylic sheets. This gives every piece smooth, clean, flame-polished edges and crisp detail.
Our standard stems come pre-cut to set lengths suitable for standard vases. If you need custom lengths for a specific vessel or floral arrangement, let us know when before placing your order.
While our flowers are durable and water-resistant, prolonged direct sunlight may cause light colour fading over time. We recommend indoor display or sheltered outdoor locations like covered porches to keep colours vibrant.
Acrylic is far sturdier than glass, but delicate laser-cut stems or fine petals can snap under heavy pressure or if dropped onto hard surfaces. Treat them like fine glass stemware.
Every stem and petal component is packed securely in custom foam inserts or rigid corrugated packaging to ensure zero movement during transit.
The stems are individually protected for delivery and ready for your to arrange in your vase.
Yes, we offer volume pricing for weddings, event center-pieces, and wholesale orders. Reach out via our bulk order inquiry form with your quantities and event date.
Standard (non-custom) items can be returned within 30 days in original packaging. Because custom-engraved or personalised design runs cannot be resold, custom orders are final sale unless damaged upon arrival.